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Skin Sonic: Troubleshooting GuideUpdated a year ago

Don't let any hiccups stop you from enjoying your Skin Sonic experience! If your device won’t turn on or won’t charge, don’t worry! We've got your back with the solutions you need to tackle these issues.

Get your device up and running with these troubleshooting tips! 



DEVICE NOT TURNING ON?

  • First, check the battery. If the 600mAh lithium-ion battery is low, the device may not have sufficient power to turn on. 
  • Use the provided USB cord for proper charging. Connect the USB side to any USB adapter, and then plug it into an outlet. The indicator light will stay red during charging and turn white once fully charged. Full charge: 2 hours, 90 minutes usage.
  • Reset: If you've already charged the device and it's not turning on, try a quick reset. Press and hold the power button for about 10-15 seconds, then release it and try turning it on again. Sometimes, a simple reset can work wonders and resolve the issue.

Additional tips to try:

  • Check the Connection: Loose connections can hinder proper charging. Ensure that the USB cord is securely plugged into both the Skin Sonic and the power source. 
  • Clean the Charging Port: Dust or debris in the charging port may hinder charging. Clean the port gently with a soft, dry cloth or cotton swab to remove any potential blockage.
  • Use a Different Outlet: Try using a different outlet or USB adapter to charge the Skin Sonic. Sometimes, the power source may be the issue.
  • Check for Damage: Examine the charging cord and the device itself for any signs of damage. If you come across any cracks or issues, don't hesitate to send us a picture for further assistance.
  • Be Patient: Occasionally, the device may take a few minutes to respond after charging. Wait a few minutes before trying to turn it on.



DEVICE NOT CHARGING?

  • Check Connection and Power Source: To ensure proper charging, make sure the USB cord is securely plugged into both the Skin Sonic and a reliable power source, such as a wall outlet or a computer's USB port. If you're using a computer, consider trying a different USB port, as certain ports may provide lower power output.
  • Turn it Off: Before charging, ensure that your Skin Sonic is turned off. Charging while the device is on may hinder proper charging.
  • Try a Different Adapter: If you can, try using a different USB adapter to check if the issue is with the charging accessories.
  • Clean the Charging Port: Sometimes, dust or debris can accumulate in the charging port and hinder connection. Gently clean the charging port with a soft, dry cloth to remove any obstructions.
  • Reset the Device: If the issue persists, try resetting your Skin Sonic. Turn it off and hold down the power button for about 15 seconds. Afterward, try charging it again.



KEY TAKEAWAYS

  • If the device is not turning on, try these: check the battery level, ensure you’re using the provided USB cord, and try a quick reset. 
  • Other tips to explore to address powering on issues: check the connection, clean the charging port, try a different outlet or adapter, check for any signs of damage, and allow a few minutes before attempting to turn it on again. 
  • For charging issues, try the following: ensure the device is turned off and the USB cord is securely plugged into both the Skin Sonic and a reliable power source, test a different adapter to check for accessory problems, clean the charging port, and reset the device.  



FINAL THOUGHTS

We hope these troubleshooting steps help resolve the issue and get your Skin Sonic back in action in no time.

However, if these are not enough, we are ready to provide personalized assistance and guidance to troubleshoot the issue for you. You can be confident that we are fully dedicated to ensuring your Skin Sonic experience is smooth and delightful!

We'll get this resolved for you.

For more details and frequently asked questions, you may explore our handy guide in the Help Center. 💜 

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