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Bleame 

Looking for answers to your questions or solutions to any issues you're experiencing with Bleame™? Look no further than our comprehensive Help Center! Our expert team is dedicated to making your experience with Bleame™ as easy and hassle-free as possible, providing fast, friendly service for all of our products, including the Crystal Hair Eraser, Gleam Body Scrub, Booty Boost Mask, and Gua Sha Facial Set. Whether you need assistance with orders, delivery, returns, or more, our help center is the ultimate resource for everything Bleame™-related. Contact us today to get the support you need to keep looking and feeling your best! You can also contact our 24/7 support team at hello@bleame.com for fast, friendly, and reliable service!

Discover the Bleame™ Help Center: Your Solutions Await

Hey there! Thanks for your interest in our Crystal Hair Eraser! 😊

We've got you covered with all the details you need to achieve the best results. Everything, from skin prep to patch testing, proper usage, and aftercare, can be found in our comprehensive guide at Bleame.com/HowToUse.

This Help Center article has step-by-step instructions and super important must knows to ensure you have a comfortable experience while achieving the best results!

How to Use the Crystal Hair Eraser

Hey there! You can use your Crystal Hair Eraser pretty much anywhere, as long as you use it properly and adjust your techniques and pressure based on your comfort and the specific body part you're treating.

For those delicate areas like the bikini line, pubic region, and tattooed skin, we've got you covered with customized steps and tips! Check them out here for all the detailed info. This guide will ensure you have a safe and effective experience.

Now, when it comes to when and how often you can use it, we've broken down all the nitty-gritty info for you. Just head on over here.

Remember, your comfort is key! If you have any more questions or need further assistance, feel free to reach out. We're here to help make your hair removal journey smooth and effortless! 💜

Delicate Areas & Usage Frequency

Hey there! We're really sorry to hear that you've experienced skin reactions with our Crystal Hair Eraser. In case you missed it, we've put together comprehensive articles in our Help Center that cover proper usage, ensuring your experience is not only effective but also as comfortable as can be! No worries, your comfort and well-being are at the heart of what we do, and we're here to guide you through this. 🙏

During this time, we want to ensure you're giving your skin the care it needs. Please follow these steps for optimal skin sensitivity & comfort care:

1. Apply a cold compress for 10-15 minutes 2-3 times a day, especially when you notice any discomfort. Remember not to overdo it; more than thrice a day might have adverse effects on your skin.

2. Apply a hypoallergenic moisturizer containing soothing ingredients like aloe vera or chamomile at least twice daily, ideally in the morning and evening. If your skin feels dry or tight between these applications, feel free to use it as needed. Apply a thin, even layer and gently massage it until absorbed.

Remember, everyone's skin is unique. It's crucial to listen to your skin and adjust the frequency of these steps based on how your skin responds.

Once your skin feels better, we recommend doing a patch test to find the best method for you. You can explore different options like applying it on dry or damp skin, with or without moisture and protective barriers. All this information is available here.

We're dedicated to helping you have a great experience with our products, and we're here to support you every step of the way. Thank you for giving us the opportunity to make things better for you! 🙏

Skin Sensitivity & Comfort Care

Hey there! 😊 Our team works hard to get your order ready for shipment within 1-3 business days after it's placed. Once it's on its way, here's what you can expect in terms of delivery times:

🇺🇸 USA: 7-14 business days
🇬🇧 UK: 7-18 business days
🇦🇺 Australia: 7-18 business days
🇨🇦 Canada: 7-18 business days
🌍 Europe: 7-18 business days
🌍 Rest of the world: 10-31 business days

After your order has been shipped, keep an eye on your inbox! We'll send you a shipping confirmation email with all the details you need, including your tracking number, courier partner, and estimated delivery date. If you don't see these emails in your inbox, don't forget to check your spam folder, just in case.

For more detailed information about our shipping process, you can check out our shipping policy here. You can also visit our Help Center to manage your order!

Shipping Timeframe

Hey there! 😊 We totally understand that things can change, and we're here to help you with cancelling your order - no hassle, no worries! Here's a super easy way to get it done:

1. Head over to our Help Center at help.bleame.com
2. Tap on "Cancel order."
3. Enter the email or mobile number linked to your order.
4. Hit "Sign In."
5. Choose the order you'd like to cancel.

If you placed your order within the last 6 hours, awesome news - our team will jump right on it! If it's been more than 6 hours, no stress! We're still here to assist. Though we can't guarantee the cancellation if your order is already packed, picked up, or scheduled for pick up, we'll give it our all to make it happen. 🙏

Order Cancellation

Hey there! We're so sorry to hear that your package hasn't made it to you, and we totally understand your concern. We're here to help you navigate this! 🙏

Sometimes, even when the tracking says "delivered," there can be some hiccups along the way. Here are some common situations that might explain the delay:

Postmasters do their best, but sometimes, scanning errors happen, leading to incorrect tracking updates.

Some carriers like to recall tracking numbers every 6 months. This can occasionally result in packages being marked as "delivered" when they're still en route to you.

Your friendly delivery driver may not have had the chance to finish their rounds that day, but your package got scanned anyway. No biggie! Carriers will usually make another attempt at delivery within the following business days, even if they've marked packages as "delivered." Here's a quick breakdown for you:
USA USPS: 7 Business days.
USA DHL: 10 Business days.
International: 10 Business days.

If your package still hasn't shown up after the number of business days listed for your carrier, we've got a fail-proof plan ready for you at Bleame.com/NoPackageLeftBehind. We're all in this together, and we won't rest until your order is safe in your hands!

"Delivered" Order Not Yet Received

Thank you for checking in on your order! 🌟 We're thrilled you're excited to receive your Bleame goodies.

At the moment, your order is still being processed and hasn't been picked up by our partner carriers just yet. Our team is working diligently to get it ready and on its way to you as quickly as possible!

Our usual processing timeline is 2-3 business days, and we'll send you a notification with your tracking details as soon as your package is on its way. 🚀

Please note that shipping times can vary due to factors like order volume or unforeseen circumstances. If there are any potential delays, we'll make sure to keep you informed every step of the way.

We genuinely appreciate your patience and support, and we can't wait for you to experience the magic of Bleame firsthand! 💜

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