Damaged ItemsUpdated a year ago
If you receive a damaged item, it's important to let us know as soon as possible. We take great care in packaging our products, but sometimes damage can occur during shipping. In this article, we'll explain how to report a damaged item upon delivery and what to expect.
REPORTING A DAMAGED ITEM
If your item arrives damaged, please let us know within 48 hours of delivery. To report a damaged item, please email us at [email protected] and include a clear photo of the damage. This will help us determine if you are eligible for a replacement at no cost to you. Please include the following information in your email:
- Order number
- Item name and description
- Brief description of the damage
- Clear photo of the damage
Once we receive your email, our team will review the information and determine if you are eligible for a replacement. If you are eligible for a replacement, we will send you a new item as soon as possible. Please note that we do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.
ITEMS THAT QUALIFY FOR A REPLACEMENT
We consider an item damaged if it has a defect or if the product is physically broken. Damaged packaging that occurred during shipping such as dented boxes, etc. with a product in good condition is not considered damage. If your item qualifies for a replacement, we will send you a new item at no cost to you.
ALTERNATIVE SOLUTIONS
If you do not qualify for a replacement, we may be able to offer an alternative solution. For example, we may be able to provide a discount on a future purchase or offer a store credit. If you have any questions or concerns, please do not hesitate to contact us.
KEY TAKEAWAYS
- Report a damaged item within 48 hours of delivery by emailing us at [email protected] and including a clear photo of the damage.
- Include your order number, item name and description, and brief description of the damage in your email.
- We will determine if you are eligible for a replacement at no cost to you.
- Damaged packaging that occurred during shipping with a product in good condition is not considered damage.
- We do not refund, replace, nor accept returns for items damaged through normal use, wear and tear, or misuse.
FINAL THOUGHTS
In conclusion, we understand how frustrating it can be to receive a damaged item, and we want to make it as easy as possible for you to report it and get a replacement. By following the steps outlined in this article, you can quickly and easily report a damaged item to us and receive a replacement at no cost to you, as long as you notify us within 48 hours of delivery and provide clear photos of the damage. We take pride in our packaging process to prevent damage during shipping, but we understand that sometimes accidents happen. Rest assured that we are committed to providing you with the best possible customer service and resolving any issues that may arise.